Faq

How to ship a motorcycle?

Motorcycles are shipped via enclosed carriers in order to ensure their safety. Depending on the model they will be strapped down to custom cradles in order to transport them safely without damages. It is always recommended to use a motorcycle transporter to do the transport, especially for long distances. Bikes can also be transported via open carrier, although not recommended it is also an available service. Open carriers are usually used for inoperable bikes that are being transported to sell for parts or bikes that are going to a shop to be restored.

Why should I ship my motorcycle with Heritage Motorcycle Shipping?

Heritage Motorcycle Shipping provides you a personal specialist who will be available to assist you step by step from the quote to reservation until delivery.

We at Heritage Motorcycle Shipping and our partner STI, transported over 15,000 motorcycles last year. STI is the premier motorcycle shipper in the nation with scheduled on time service, 24/7 tracing and tracking online, and a damage free history which is the best in the industry!

When should I expect my motorcycle to be delivered?

As stated , we ship motorcycles from/to ALL POINTS in the United States, including Alaska, Hawaii, and Canada. Transit time will fall into three categories as follows;

  • Our 36 MAJOR MARKETS, 3-5 days transit time.
  • All other than the 36 MAJOR MARKETS, 5-10 days.
  • To or from Canada, add 2-3 days for customs.

These motorcycle transport times are based on our SCHEDULED departure from each market area. For example; New York, leaves Monday and Thursday and Los Angeles leaves Tuesday and Saturday. To Arrange Scheduling We can arrange pick-up or drop off as quickly as the next day, if ordered by 12:00 noon (local time at origin) in the 36 major markets and 1 to 5 days in non-major markets- depending on your location.

Do I need to be present when my motorcycle is picked up or delivered?

Yes and no. We need someone there to sign the contract (also known as the Bill of Lading) between you and the truck driver. If you can’t be there, make sure you have a friend or relative that can be there in order to sign the bill of lading and avoid unnecessary delays. Someone is also required to be present to do a walk-around inspection with the truck driver. This is to note any damages to the motorcycle before transport. So make sure you arrange for someone to be there if you cannot be.

Do I need to ship the keys with the MC?

The driver will not be responsible for keys so please send them separately.

Do you offer door to door service or residential pickup and delivery?

We offer door to door or residential services at pickup and delivery. This is subject to site availability by our trucks.  Other convenient alternative arrangements can be made if the site is inaccessible such as meeting at a parking lot, crossroads etc…

How do I find cheap motorcycle transport service?

Cheap motorcycle transport is not recommended at any cost, as this includes many hassles. Cheap prices account for cheap drivers, usually with no registration, license or insurance. Cheap prices may not even guarantee a pickup and put you in stress due to delays. Remember, you get what you pay for.

What is motorcycle transport?

Motorcycle Transport is a service offered to ship a motorcycle, trike, personal water craft or ATV from one location to another within an open or enclosed carrier. It allows customers to transport their vehicles without having to make the trip them selves, it ensures the safety of the motorcycle and protects it from any unprofessional transportation intent.

Do I need to set up a separate insurance policy for transportation?

When you ship a motorcycle with a reliable transporter, insurance is already included on the transportation quote, this covers for the vehicle from point to point for any damage or loss that may occur on the way. Be sure to request proof of insurance while booking to ensure the company you deal with will cover for any mishap.

How far along do I have to book a motorcycle transportation service?

How far along you book your order all depends on the transportation times and your schedule, you need to check with your booking agent if they have specific pick up time for your area so you can plan in advance accordingly to your schedule. It is always best to start booking process at least 1-2 weeks before the actual transportation time to avoid any delays.

What is the difference between open and enclosed carriers?

The difference between enclosed and open carriers are that as their name states it, motorcycles are transported either open to the environment and road conditions or safe guarded from them. Enclosed carriers are more expensive to maintain and can be covered with hard canvas or metal walls. Open carriers are lees expensive to maintain and are very common, starting with small towing trucks to 18 wheelers.

Do your drivers make pre-calls before delivery?

Our drivers will make a pre delivery call 24 hours before delivery and coordinate arrangements for the delivery.

Will my motorcycle be inspected at pickup and delivery?

Yes, your motorcycle will be inspected at both pickup and delivery. This is done in conjunction with the shipper or representative for the shipper on sitealong with the driver. It is very important to have yourself or someone there representing you who understands the importance of a detailed inventory report that notes any anomalies with the motorcycle.

 

How long does it take to ship my motorcycle?

Transit times depend on shipping distance, weather, road conditions and frequency on specific routes. Typical transit times range between 5 – 14 days.

 

What do I need to know before I ship my motorcycle?

Just to be sure the steering is unlocked, you can keep the keys as we never start up the bike so we won’t be responsible for any keys, or anything that is not ‘part of the bike’ unless other arrangements have been made.

How long does it take to pick up my motorcycle?

Drivers normally pick up your motorcycle within 1 to 4 working days from the date you place your order. Also, we can always arrange to accommodate your schedule, but you may incur additional costs.

Is my motorcycle insured during transit?

The valuation included in this price is $7000.00 with a zero deductible. That means if anything happened, like a mirror got bumped or you got the rare ‘ship’ or ‘nick’ anything like that would be covered, as long as when it is signed for at delivery anything is marked on that drivers paperwork. If you would like additional valuation you can add it for $6.50 per thousand. You can always call me (Mary Lou) to help with any explanations on this subject.

Will you ship my motorcycle if it’s inoperable?

Yes, as long as it rolls we will ship it. We don’t start them up so we don’t care if it starts or not.

What if I am unavailable to pick up the motorcycle?

Have an alternative party like a friend or relative to sign on your behalf. If you are not available for the pick up of your motorcycle. Make sure there is someone available to be reached directly by a phone for the driver to schedule a delivery time. The driver calls within 24 hours before their arrival, and the delivery time is within a 4-hour time frame.

What if my location is inaccessible to the truck?

We try to use smaller trucks for residential area if possible, which is most of our pickups/deliveries. If it is a remote location and it is a Tractor Trailer that has to load in your area the driver will try to arrange to meet you as close as possible, or if that is not possible we can arrange for a smaller truck or a ‘shuttle’ to assist. We work with you well in these areas.

How can I track the shipment of my motorcycle?

The Bill of Lading number provided on pick-up will be your tracking number throughout the shipment. You can track your shipment on-line by following the “Tracking” link you will be provided.